How do I return my item?
WE’VE MADE RETURNS SIMPLE
We offer free returns to TM Rewards members in store or online within 30 days of the delivery date. Product must be unworn and unwashed with the original tags attached. All sale items are final sale.
ONLINE RETURNS, LET’S DO THIS
If not, enter your order number and email address.
Once you’re signed in, you’ll find the instructions for selecting the items you want to return, printing your shipping labels, packing your items and finding a shipping outlet that’s close to you.
Important: Once your return request has been successfully submitted to us, a RMA (return merchandise authorization) number will appear on the screen. You’ll need that number to track your return. Jot it down below so you have it handy.
After you drop off your package, the time it takes to get to us varies based on the shipping carrier and where it was sent from. Once we receive your package, we’ll issue your refund in five to seven business days. You’ll receive an email confirmation once the return process is complete.
Do you offer exchanges?
To guarantee merchandise and process orders as quickly as possible we are not able to offer exchanges, and instead ask that you place a new order while we process a return for the item. We will include the return instructions, as well as a new free shipping code for your replacement item. Please contact customer service at 1-877-969-1952 and they will be happy to assist you.
Is it possible for TravisMathew Rewards points to be deducted from my account?
Points can be removed from your account based on returned purchases or not making a qualified purchase within a 365-day period of joining.